Return & Refund Policy

Last Updated: October 12, 2026

Welcome to Vellinmall!

At Vellinmall, your comfort and satisfaction are important to us. We want you to feel confident when shopping for our women's winter boots, warm-lined shoes, and everyday footwear.

We understand that finding the perfect fit matters. That's why we aim to make our return and refund process as simple, fair, and transparent as possible.

Please review our policy below before making a purchase.

1. Our 30-Day Return Policy

We offer a 30-day return window for eligible purchases.

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return, items must:

• Be unworn and unused, except for reasonable indoor try-on.

• Be in their original condition.

• Include the original packaging, where reasonably possible.

• Include all accessories and components originally supplied.

• Be accompanied by proof of purchase or an order number.

We recommend trying on your new shoes indoors on a clean surface to check the fit and comfort before wearing them outside.

Important: This voluntary return policy does not limit any statutory rights you may have under applicable consumer protection laws.

2. How to Request a Return

We want returning an item to be straightforward.

To begin a return, please contact our customer support team:

Email: ringelheimlandsberg5298@outlook.com

Please include:

• Your full name.

• Your order number.

• The email address used when placing your order.

• The item you wish to return.

• Your reason for requesting a return.

If your item is damaged, defective, or incorrect, please include clear photographs where possible to help us resolve the issue more efficiently.

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send returns to our business address without first receiving confirmation of the correct return destination.

Contacting us before returning an item helps avoid unnecessary shipping delays.

This procedure does not override any statutory right to cancel an order through a clear statement or to exercise other consumer rights.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

For Change-of-Mind Returns:

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, you will generally be responsible for the direct cost of return shipping, where permitted by applicable law.

For Damaged, Defective, or Incorrect Items:

If you receive a defective, damaged, or incorrect product, Vellinmall will cover reasonable return shipping costs where a return is necessary, or arrange another appropriate solution.

We recommend using a tracked shipping service when returning an item independently.

Any mandatory consumer rights regarding return costs remain unaffected.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund status.

For approved voluntary returns, refunds will generally be processed within 10 business days after inspection.

Refunds will be issued to your original payment method unless otherwise agreed or required by law.

Please note:

• Your bank or payment provider may require additional time to display the refund.

• For standard change-of-mind returns outside statutory cancellation rights, original shipping charges are generally non-refundable.

• Where statutory cancellation rights apply, eligible original standard delivery charges will be refunded as required by law.

• Any lawful deductions will be explained before the refund is finalized.

For consumers exercising applicable UK or EU statutory withdrawal rights, refunds will be made within the legally required period. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

5. Exchanges

We understand that finding the right shoe size is especially important for winter footwear.

If your boots or shoes do not fit as expected, please contact us to discuss an exchange.

Exchanges are subject to product availability.

If your preferred size or color is unavailable, we may offer an alternative or an eligible refund.

For voluntary exchanges due to personal preference or size selection, additional shipping costs may apply where disclosed and permitted by law.

If the exchange is required because we sent the wrong item or supplied a defective product, we will provide an appropriate remedy at no additional cost where required by law.

6. Damaged, Defective, or Incorrect Products

We carefully select our products and aim to ensure that every order arrives in satisfactory condition.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

Email: ringelheimlandsberg5298@outlook.com

Please provide your order number, a description of the issue, and photographs if available.

Depending on the circumstances and applicable consumer laws, we may offer:

• A replacement product.

• A repair where appropriate.

• A full or partial refund.

• Another legally required remedy.

You will not be required to pay additional shipping charges for remedies that must be provided free of charge under applicable law.

Nothing in this policy excludes or restricts your legal rights relating to faulty or misdescribed goods.

7. Non-Returnable Items

Under our voluntary 30-day return policy, the following items may not qualify for a standard change-of-mind return:

• Footwear showing signs of outdoor wear or damage caused after delivery.

• Products damaged through misuse or improper care.

• Items returned with missing essential components.

• Products that cannot reasonably be identified as purchased from Vellinmall.

However, these exclusions do not apply where they would conflict with mandatory statutory cancellation rights or consumer guarantees.

Sale or discounted items remain eligible for applicable statutory remedies.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Email: ringelheimlandsberg5298@outlook.com

If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.

If your order has already shipped, you may need to follow the return process after delivery.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

9. UK & European Union Consumer Rights

For eligible online purchases by consumers in the United Kingdom and European Union, a statutory right to withdraw from the purchase generally applies for 14 calendar days after receiving the goods, subject to legal exceptions.

To exercise this right, you must communicate your decision to withdraw within the applicable period.

You may do so by emailing:

ringelheimlandsberg5298@outlook.com

After notifying us of your withdrawal, you generally have another 14 calendar days to send the goods back.

Where the statutory right applies:

• Eligible payments will be reimbursed in accordance with applicable law.

• The cost of the least expensive standard delivery option offered will generally be refunded.

• Additional delivery charges for premium shipping options are generally not refundable.

• You may be responsible for direct return shipping costs where legally permitted and properly disclosed.

• You may be responsible for any legally permitted reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The voluntary 30-day return window offered by Vellinmall is intended to provide additional flexibility and does not replace or shorten statutory rights.

Consumers may also have separate legal rights concerning faulty, damaged, or misdescribed goods.

10. Lost Returns

If you return an item using a shipping service of your choice, we recommend keeping your shipping receipt and tracking number until your refund has been completed.

If a returned package is delayed or lost, please contact the carrier and notify our support team.

Responsibility for a lost return will be determined according to the applicable law and the return arrangements.

11. Refunds for Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

We will work with the shipping carrier to determine the status of your package.

Where an order is confirmed lost or remains undelivered and applicable law entitles you to a remedy, we will arrange a replacement, refund, or other appropriate resolution.

Our shipping estimates do not limit any statutory rights relating to delayed or undelivered goods.

12. Contact Us

If you have any questions about returns, exchanges, refunds, or product concerns, our customer support team is here to help.

Vellinmall Customer Support

Email: ringelheimlandsberg5298@outlook.com

Phone: +33 7 57 87 21 38

Business Address:

16 Place Romée de Villeneuve
13090 Aix-en-Provence
France

Please contact us by email before sending any returned merchandise so we can provide the correct return instructions.

We aim to respond to customer inquiries as promptly as reasonably possible.

13. Policy Updates

Vellinmall reserves the right to update this Return & Refund Policy to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retroactively reduce consumers' statutory rights or rights under the terms applicable to their purchases.

Thank You for Choosing Vellinmall!

Your comfort, confidence, and satisfaction mean a great deal to us.

We believe every woman deserves footwear that feels as good as it looks, and we are committed to helping you shop with confidence.

Stay Warm. Feel Comfortable. Shop with Confidence.