Shipping Policy

Last Updated: October 12, 2026

Welcome to Vellinmall!

At Vellinmall, we believe shopping for comfortable, warm, and stylish women's footwear should be simple and worry-free. Whether you're choosing cozy winter boots or everyday warm-lined shoes, we are committed to providing a clear, reliable, and convenient shipping experience.

Please review our shipping policy below before placing your order.

1. Shipping Destinations

Vellinmall primarily serves customers in the United States, Canada, the United Kingdom, and selected European countries.

Shipping availability may vary depending on your location. Available shipping destinations and delivery options will be displayed at checkout.

We currently do not deliver to certain remote locations or restricted addresses where shipping services are unavailable.

2. Shipping Rates & Free Shipping

We believe in keeping shipping costs simple and transparent.

Order Value	Shipping Method	Shipping Cost
Under $50 USD	Standard Shipping	$5.99 USD
$50 USD or More	Standard Shipping	FREE

Enjoy FREE Standard Shipping on orders of $50 USD or more!

Important information:

• Free shipping applies when the eligible merchandise subtotal reaches $50 USD, after discounts and before applicable taxes.

• Standard shipping costs $5.99 USD for orders below $50 USD.

• Any applicable taxes, duties, or additional charges will be displayed at checkout where available.

• Shipping fees are calculated and confirmed before payment.

3. Estimated Delivery Time

We understand how important it is to receive your new footwear on time, especially during the colder months.

Standard Shipping: 7–14 Business Days

Estimated delivery times may vary depending on your destination, customs clearance, local carrier operations, and seasonal shipping demand.

Business days generally exclude weekends and public holidays.

Please note that the estimated delivery period is not a guaranteed delivery date.

4. Order Processing

Once your order is placed, our team will begin preparing it for shipment.

All orders are subject to payment verification, product availability, and standard order processing procedures.

Processing times may vary during holidays, promotional events, or periods of high order volume.

You will receive a shipping confirmation email once your order has been dispatched.

5. Order Tracking

We want you to feel confident about your purchase every step of the way.

When tracking is available, your shipping confirmation email will include a tracking number or a link to follow your delivery.

Please allow some time for tracking information to appear after your parcel has been handed over to the shipping carrier.

If you have questions about your order status, our customer support team will be happy to assist you.

6. International Shipping & Customs

For international orders, customs inspections, import duties, taxes, or other government-imposed fees may apply depending on the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable import duties, taxes, and customs clearance charges.

Customs processing times are determined by local authorities and may affect the estimated delivery date.

Vellinmall is not responsible for delays caused by customs inspections or circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers with shipping-related inquiries.

7. Shipping Delays

While we work to ensure a smooth delivery experience, occasional delays may occur due to:

• Severe weather conditions, including winter storms.

• Public holidays and peak shopping seasons.

• Customs inspections or border processing.

• Transportation disruptions or carrier delays.

• Incorrect or incomplete shipping information.

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate its status.

Nothing in this policy limits your statutory rights regarding late delivery, non-delivery, or other remedies available under applicable consumer protection laws.

8. Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you notice an error in your address, contact us as soon as possible at ringelheimlandsberg5298@outlook.com.

We will make reasonable efforts to update your shipping details before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

Additional shipping costs resulting from an incorrect address may apply where permitted by law and where the customer is responsible for the error.

9. Lost, Missing, or Damaged Packages

Your satisfaction and peace of mind are important to us.

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact our customer support team.

When contacting us, please provide:

• Your order number.

• Your full name and email address.

• A brief description of the issue.

• Photos of any damaged items or packaging, if applicable.

We will review your concern and work with the shipping carrier to investigate the issue.

Where required by applicable law, we will provide an appropriate remedy, which may include replacement, refund, or another legally available solution.

10. Multiple Shipments

Occasionally, items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is dispatched in multiple packages, you may receive separate shipping confirmations or tracking information.

There will be no additional standard shipping charge solely because we divide your order into multiple shipments.

11. Cancellations & Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been dispatched.

Once an order has shipped, cancellation or modification may no longer be possible through our shipping process.

Your statutory cancellation, withdrawal, return, and refund rights remain unaffected, including any mandatory rights applicable to consumers in the United Kingdom or European Union.

For further information, please refer to our Return & Refund Policy.

12. Customer Support & Contact Information

At Vellinmall, we care about making your shopping experience comfortable, convenient, and dependable.

If you have questions about shipping costs, delivery estimates, tracking information, or your order, please contact us.

Vellinmall Customer Support

Email: ringelheimlandsberg5298@outlook.com

Phone: +33 7 57 87 21 38

Business Address:

16 Place Romée de Villeneuve
13090 Aix-en-Provence
France

We aim to respond to customer inquiries as promptly as reasonably possible.

13. Changes to This Shipping Policy

Vellinmall reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping operations, delivery services, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retroactively reduce rights that customers have under applicable law or the terms applicable when their orders were placed.

Thank You for Shopping with Vellinmall!

We appreciate your trust in us. Our goal is to help you enjoy warm, comfortable, and stylish footwear with a shopping experience that feels easy, secure, and reassuring.

Stay Warm. Walk Comfortably. Shop with Confidence.