Terms of Service

Last Updated: October 12, 2026

Overview

Welcome to Vellinmall!

Vellinmall is an online store dedicated to offering comfortable, warm, and stylish women's footwear, including winter boots, warm-lined shoes, and everyday footwear.

We believe shopping should be simple, transparent, and enjoyable. These Terms of Service explain your rights and responsibilities when visiting our website or purchasing products from our store.

By accessing or using our website, you agree to these Terms of Service, subject to any mandatory consumer rights and applicable laws.

Please read these terms carefully before placing an order.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and not to engage in activities that may interfere with its security, functionality, or other customers' shopping experience.

We reserve the right to refuse or cancel transactions where permitted by applicable law, including in cases involving suspected fraud, unlawful activity, or misuse of our services.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be waived.

2. Products and Product Information

Vellinmall specializes in women's footwear designed for warmth, comfort, and everyday wear.

We make reasonable efforts to provide accurate product descriptions, photographs, sizing information, materials, and prices.

Please note:

• Product colors may appear slightly different depending on your screen settings.

• Shoe sizing and fit may vary depending on the design and style.

• Product availability may change without prior notice.

• Minor variations in appearance may occur where consistent with the product description and applicable law.

We encourage customers to review product descriptions and size guides carefully before purchasing.

All products must conform to the contract and applicable consumer protection requirements.

3. Pricing and Payments

Product prices are displayed on our website in the currency selected or shown at checkout.

For customers shopping in USD, our standard shipping rates are:

• Orders under $50 USD: $5.99 USD Standard Shipping.

• Orders of $50 USD or more: FREE Standard Shipping.

The free shipping threshold is calculated using the eligible merchandise subtotal after discounts and before applicable taxes.

Prices, promotional offers, and product availability may change from time to time.

Any applicable taxes, delivery fees, and other charges will be disclosed during checkout as required by law.

We accept the payment methods displayed at checkout.

Payments are processed through the available payment service providers. We do not guarantee the availability of every payment method in every country.

4. Orders and Order Acceptance

After placing an order, you may receive an email confirming that your order has been received.

An order acknowledgment does not necessarily mean that your order has been accepted.

Order acceptance occurs when we confirm acceptance or dispatch the products, subject to applicable law.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability.

• Suspected fraudulent transactions.

• Incorrect or incomplete payment information.

• Obvious pricing or listing errors, where cancellation is legally permitted.

• Shipping restrictions affecting the delivery destination.

If we cancel an order after receiving payment, we will refund the relevant amount in accordance with applicable law.

5. Shipping and Delivery

Vellinmall primarily serves customers in the United States, Canada, the United Kingdom, and selected European countries.

Our standard shipping service has an estimated delivery time of:

7–14 Business Days

Delivery times may vary depending on destination, customs processing, weather conditions, carrier operations, and other circumstances.

Business days generally exclude weekends and public holidays.

Shipping fees and available delivery methods will be displayed at checkout.

For complete details, please refer to our Shipping Policy.

Delivery estimates do not override mandatory legal requirements regarding delivery deadlines, risk of loss, or remedies for delayed and undelivered goods.

6. Returns, Refunds, and Exchanges

We want every customer to feel confident when purchasing footwear from Vellinmall.

We offer a 30-day voluntary return window for eligible products, beginning on the date you receive your order.

Returned products should generally be unworn, unused, and in their original condition, except where applicable law provides otherwise.

If you receive an incorrect, damaged, or defective item, please contact our customer support team for assistance.

Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer protection laws.

Customers in the United Kingdom and European Union may have additional statutory cancellation and consumer guarantee rights.

For more information, please review our Return & Refund Policy.

7. Customer Responsibilities

To help ensure a smooth shopping experience, customers agree to:

• Provide accurate billing, shipping, and contact information.

• Review order details before completing payment.

• Use the website and its services lawfully.

• Avoid fraudulent purchases or unauthorized payment activity.

• Contact customer support promptly when assistance is needed.

Customers are responsible for maintaining the confidentiality of any account credentials they create.

We are not responsible for issues caused solely by inaccurate information supplied by a customer, except where applicable law provides otherwise.

8. Website Accuracy and Availability

We make reasonable efforts to ensure that our website remains accurate, accessible, and functional.

However, occasional technical errors, maintenance periods, or temporary interruptions may occur.

We may update website content, product information, or features when reasonably necessary.

We do not guarantee uninterrupted website access at all times.

Nothing in this section excludes liability that cannot lawfully be excluded.

9. Intellectual Property

Unless otherwise stated, the content available on the Vellinmall website, including original text, graphics, logos, photographs, product presentations, and website design elements, is owned by Vellinmall or used with appropriate authorization.

Such content may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited unless permission has been granted or applicable law permits the use.

10. Prohibited Uses

You agree not to use our website to:

• Engage in fraudulent or unlawful activities.

• Submit false or misleading information.

• Attempt unauthorized access to our systems.

• Distribute malicious software or harmful code.

• Interfere with the operation or security of the website.

• Infringe the intellectual property rights of others.

• Harass, threaten, or abuse other users or our customer support team.

We may restrict access or take other proportionate action where necessary and legally permitted.

11. Third-Party Services

Our website may use third-party services for payment processing, website hosting, order fulfillment, analytics, and delivery.

These providers may have their own terms and privacy policies.

Links to third-party websites may be provided for convenience.

We are not responsible for independent third-party websites or services outside our control, except to the extent required by applicable law.

Our use of third-party providers does not remove any legal responsibilities we owe to customers.

12. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected during your shopping experience may include your name, email address, shipping address, phone number, and order information.

We process personal information for legitimate purposes such as fulfilling orders, providing customer support, preventing fraud, and complying with legal obligations.

Where required, we obtain appropriate consent for optional marketing or tracking activities.

For further information about how personal data is collected, used, stored, and protected, please review our Privacy Policy.

13. Limitation of Liability

To the extent permitted by applicable law, Vellinmall will not be liable for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by negligence, where such exclusion is prohibited.

• Breach of mandatory consumer guarantees.

• Defective or unsafe products where statutory liability applies.

• Any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain fully protected.

14. Events Beyond Our Reasonable Control

We are not responsible for delays caused by events beyond our reasonable control, to the extent permitted by law.

Such events may include severe weather, natural disasters, transportation disruptions, government restrictions, or major service interruptions.

If such circumstances affect an order, we will make reasonable efforts to communicate relevant updates and provide appropriate assistance.

Any statutory rights to cancellation, reimbursement, or other remedies remain unaffected.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services, or legal obligations.

Updated terms will be published on our website with a revised date.

Changes will not retroactively reduce the contractual or statutory rights applicable to orders already placed.

We encourage customers to review these Terms periodically.

16. Governing Law and Consumer Rights

These Terms are governed by the laws of France, except where mandatory consumer protection laws require otherwise.

If you are a consumer residing in the United Kingdom, European Union, Canada, United States, or another jurisdiction, you retain the benefit of any mandatory consumer protections applicable to your purchase.

Nothing in these Terms prevents you from exercising rights or pursuing remedies before courts or authorities where applicable law permits.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will apply only to the extent legally permitted.

The remaining provisions will continue in effect, provided that doing so is consistent with applicable law and does not undermine mandatory consumer protections.

18. Contact Information

If you have any questions regarding these Terms of Service, your order, or our products, please contact us.

Vellinmall Customer Support

Email: ringelheimlandsberg5298@outlook.com

Phone: +33 7 57 87 21 38

Business Address:

16 Place Romée de Villeneuve
13090 Aix-en-Provence
France

We aim to respond to customer inquiries as promptly as reasonably possible.

19. Entire Agreement

These Terms of Service, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and any additional terms expressly presented at checkout, form the applicable contractual framework for purchases from Vellinmall.

In the event of a conflict, mandatory consumer protection laws will prevail.

Thank You for Choosing Vellinmall!

At Vellinmall, we believe that comfortable, dependable footwear should be accompanied by a shopping experience built on trust, clarity, and care.

We appreciate your confidence in our store and look forward to helping you find footwear that keeps you warm and comfortable throughout the colder seasons.

Vellinmall — Stay Warm. Walk Comfortably. Shop with Confidence.